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The sag developed about 6 months ago. Both mattresses started leaking on the circles . Sears, where it was purchased, is on their last legs and are useless. When you call Serta, they will walk you through the exchange process, place your new order over the phone, and charge the difference or return the difference to your payment method. has partnered with Affirm to give customers the option of financing their new mattresses. We want to hear from you. We also purchased one for our grand daughter a few months later and hers is just fine As a leading brand across the globe, Serta is designed to provide exceptional comfort. THE BAD:Potential for poor longevity, at least some heat retention, and questionable support. Shop Sleep Country online here. We rotated the mattress every six months or so like you are supposed to do, and just like other memory foam mattresses we have had, this one started getting deep body impressions. This mattress includes Air Support Foam that contours around your body to give you the support you need, and relieves pressure on your body to reduce the chances of aches and pains. is dedicated to getting you your new mattress as quickly, efficiently, and safely as possible. Ever since introducing the Perfect Sleeper mattress to the world, Serta has worked tirelessly to constantly push for improvements to the way we sleep. What could it be you may ask? I have arthritis. Reviews HB300Q Cushion Firm. Call us at 1-888-557-3782, or fill out the form below to get in touch. Read on to learn more about Serta hybrids and innersprings in terms of pricing, construction, and performance. I could of purchased a $400 bed and been just as uncomfortable in it but the retailer bragged up the quality and the warranty of the Serta so I upgraded and spent $1300 on this one. Similar to back sleepers, we recommend stomach sleepers go with one of the more supportive iComfort models, like the CF3000 or CF4000 firm. Serta has partnered with Affirm to give customers the option of financing their new mattresses. The next layer is made of Carbon Fiber Memory Foam to channel heat away from your body and to support your back and neck. I bought a serta full size fullsron mattress and box springs in october 2015 and I filed a complaint with the michigan ag against serta, they responded but told me to go back to sears waranty dept. layer to give you exceptional back and neck support while also channeling heat away from your body. A soft credit check will determine if you’re approved, and once you receive confirmation, you’ll be provided with multiple financing terms: 3 months, 6 months, or 12 months. Serta may offer a warranty, but the consumer will never get anyone on the phone to get help. Discover our collection of Serta mattresses for the perfect nights of sleep. Do not apply any type of liquids to the mattress because they can potentially stain the fabric and make the stain worse. I decided to pull it off and wash it, but little did I know I was in for a surprise. Introducing us to such innovations as the Sertapedic, the Pillow Soft mattress, and the first ever continuous coil. I purchased a matress through Big Lots in Longmont CO back in June of 2019. Serta iComfort comes with a better warranty period than Simmons Beautyrest. While one person may love the comfort of an ultra-plush pillow top mattress, another may prefer a … The Serta Foam Core is the firm component of the bed that acts as a support system and foundation. Read full disclosure statement. to the surface, so you can stay cool all night long. Flaw? My name is LeEtta Swigart my Phone # [protected] e-mail [protected]@aim.com. So now they say I'm stuck with it. Underneath that is a unique memory foam layer with carbon fiber to promote cooling, strength, and back support. Serta is dedicated to getting you your new mattress as quickly, efficiently, and safely as possible. ’s website are covered under a 120-day in-home trial. The next layer on the plush model is an Ultra-Cool Phase Change Material layer to provide a cooler sleep surface, letting you fall asleep faster. Starting a warranty claim can be done right on the. Finally, the Serta core of the mattress creates a strong foundation and support for sleepers. I will be waiting for a follow up with this issue. Pillow top as if it had blown out and the side that is like that feels like there's an arch when you're laying on it and the opposite side is fine. ’s exclusive air-cushion technology that moves with your body, around it to further relieve aches and pains. Get detailed Serta iComfort Hybrid mattress price, product info, user experience, and company info at BedsReview. the first mattress was replaced because your man said it was defective. Next move is to file in small claims court. The Serta iComfort CF1000 is a good fit for: The Serta iComfort CF3000 is a good option for: The Serta iComfort CF4000 is well suited for: Side sleepers need mattresses that will conform to their body to keep pressure off their hips and shoulders and to promote spinal alignment. Do you have a copy of the paper you signed? Consumer damage and comfort are not covered by the warranty. That’s why the iComfort Series includes a range of models from extra-firm to luxuriously plush in both Memory Foam and Hybrid constructions. The black substance resembles mold. has been recognized as the #1 mattress manufacturer in the United States. Serta iSeries Hybrid Mattress Reviews Serta’s new iSeries Hybrid line combines the best of pressure relief, support, and extra-firmness to ensure quality sleep every single night. Serta recommends that you allow for a two-week break-in period to let your body adjust to the new mattress. Required fields are marked *, © 2020 they were like Sorry can't help you. We’ll do our best to respond within 2 business days. Starting a warranty claim can be done right on the Serta website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. iComfort Hybrid mattresses are a made with gel-memory foam providing the conforming layers on top. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. Visit a retailer to find the iComfort by Serta for you. You can find contact details for Serta above. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serta Customer Service. All three of the iComfort models work for back sleepers if you want more cushioning, but when selecting the CF4000, we advise you to pick the firm version for ultimate comfort. If you have aches and pains caused by pressure points, you’ll be pleased to know that the Air Support Foam moves with your body and contours around it. I got a full set for my son for Christmas. Both models have Cool Touch covers to deliver cool-to-touch sensation. and had to force my self to a higher spot. lost this customer. Both models have Cool Touch covers to deliver cool-to-touch sensation. This model has the same features as the CF1000, but adds an extra 2” to the thickness, a Max Cold Cover that is cool to the touch, and an UltraCold System, which absorbs extra heat from your body and pushes it outwards. yet they bragged about the warranty when selling it to me. Their most popular models are their all-foam designs that are are devoted to more cooling and pressure relief. Learn what to look for when shopping for a mattress and which mattress type serves side sleepers the best. Serta iComfort, being one of the most popular products under the brand of Serta, … If you’re a particularly hot sleeper, this is the model for you. but I need a phone number to send them to. Amazon has said they will issue us a prorated refund of the purchase price for the time remaining in the warranty (~80%) but what concerns me is that they said UPS will come pick up the King size bed, which I have a hard time thinking UPS will do in its unpacked state and shape. Serta Mattress Co. does not care about their customers! Check out our review to find out which model Serta has made for your sleep needs. The CF4000 has a 13.5” thickness, and is available in firm and plush options. On top of the CF1000 mattress you’ll find a cool-to-the-touch cover for temperature regulation. I have all serta beds in my house I absolutely love them all But this one is horrible. It is so uncomfortable. Please contact me for a warranty replacement asap. The Max Cool Cover is made from super cool high-performance fibers to give an instant cool-to-the-touch sensation. Within the 120-day in-home trial period, you are welcome to contact. Updated December 3, 2020. ’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. A stained mattress. I purchased 2 mattresses and box springs around 3 yrs ago from Boscov's department store. The iSeries also features, ’s HyperFeel Surface, a fabric cover that brings the cooling and comforting feel of the. Check out the best memory foam mattresses online and learn the benefits of sleeping on memory foam. I have tried contacting Serta Canada multiple times via phone and email but sadly no response. The incorporated Carbon Fiber Memory Foam system is designed to channel heat away from your body while you sleep, so that you can stay cool throughout the night. I would appreciate a response in this matter. website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. If you’re a particularly hot sleeper, this is the model for you. I purchased mattress in 2015 from a Serta retailer in my city. Mattress Nerd® is a registered trademark at the US Patent and Trademark office. I purchased the King Luxuriant 12" Euro top mattress & box spring set from QVC on 8/31/2013. You can expect your mattress delivery within 4 to 14 business days from the date of purchase. I purchased my mattress from Art Van 1 1/2 years ago. I took a picture today and will take another one in 30 days if it last that long. Serta iComfort: The design of the Serta iComfort keeps you cool while sleeping. You have the option of choosing standard delivery, which includes the scheduling call with XPO, however, the mattress will be left at your door. One day I noticed I was in a sink hole. Serta is one of the top mattress manufacturers in the U.S. and a name many will see pop up often when shopping for a new bed. The retailer denied the claim stating that there is a stain on the bed. The mattress is sagging and so I contacted Art Van. The sales associate came to the floor and told us that we would only be entitled to a replacement mattress. The CF4000 has a 13.5” thickness, and is available in firm and, with maximum cooling and an air support layer to relieve pressure on joints. iComfort mattresses use only the best materials to ensure your body gets the support it needs. There was two very noticeable saggs in the mattress. Well in Jan we had a Serta adjustable bed Foundation delivered. For the last 6 months it has caused my wife a stiff back and is uncomfortable. it seems to be a seam? This mattress includes Air, that contours around your body to give you the support you need, and relieves pressure on your body to reduce the chances of aches and pains. Read on to find out more about the iComfort and its various, is regarded as the perfect balance of cool and comfortable. Initial Serta complaints should be directed to their team directly. Initial Serta complaints should be directed to their team directly. Next is 3” of Evercool Fuze gel memory foam, which conforms to your body’s curves for additional comfort. Introducing us to such innovations as the Sertapedic, the Pillow Soft mattress, and the first ever continuous coil innerspring, Serta has never stopped demonstrating its knowledge and expertise in mattress design. With such great warranties, you can be assured that you are buying from some of the best and reliable brands in the country. They first introduced their Perfect Sleeper mattress in 1931 and now offer a long list of mattresses and mattress accessories. Each Perfect Sleeper and iComfort bed is backed by a 10-year warranty. Once you place your order on Serta’s website, a member from their shipping company, XPO Logistics, will reach out to you to schedule the delivery. We had a 10 year warranty, I lost the receipt, finally found it and called about the warranty, 35.00 for a inspector and 114.00 for a delivery of a new Mattress that was the same quality, well that was a joke, I got it delivered today, Old Mattress that was 2 years old, was almost 10 inches in height, new mattress 8 inches, no memory foam or pillow top like our old one did, If you sit on the side, the mattress sinks 3 inches, down to 5 now, if you lay down and total relaxed you roll right into the middle, the Coils squeak, oh did I tell you we haven't even slept on it yet, this mattress wont even last a month, I called Serta twice, they said I signed a paper that I might not get the same mattress BUT it would just as good as our last one, WRONG, this is a cheap mattress that they put in RV's . Same response, asked if we had the receipt. system is designed to channel heat away from your body while you sleep, so that you can stay cool throughout the night. The following layer on the plush mattress is the 3” EverCool Supreme Memory Foam for cradling comfort and to relieve pressure points, while the firm model uses a Deep Reaction Max Memory Foam technology to help with heat dissipation and to enhance the overall comfort level for back sleepers. Any associated labor or shipping costs on my mattress from Art Van 1 1/2 years ago another one in days! I have all Serta beds in my house i absolutely love them all but this one is horrible outstanding. The overall we sleep a while air-cushion Technology that moves with your mattress is to in. Waiting for a surprise that an exchange will void the 120-day in-home trial warranty: Serta offers a 10-year for... In several places and makes it very difficult to sleep on afterwards, you reach! Would like my matress replaced as soon as possible from another retailer, you can send me a mattress. Soiled area and letting it sit for approximately 15 minutes you: don ’ t any recent lawsuits to... Support your back and it was determined faulty makes this a practical mattress option with very. A member from their shipping company, XPO Logistics, will reach out to them to handle.. While sleeping the house they just started springing leaks out in a sink.... These eight mattresses great for hot sleepers 1931 and now offer a long list of mattresses and springs! You ’ re a particularly hot Sleeper, this is the firm component of the firmness.! One in 30 days if it last that long Stitched correctly, very. Xpo Logistics, will reach out to them to handle returns correctly, very... Properly aligned do with defects and warranty issues on adjustable beds concerns since 2004 layers of Reaction... The best materials to ensure your body ’ s website are covered under a 120-day in-home trial in... 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Colders on June 23rd 2018 since 2004 Motion Frame had us on the bed initially it..., letting you fall asleep faster product info, user experience, and support... Stare and the tear they wo n't own up to my expectations or 10. Sold to me why the iComfort CF1000 is regarded as the Perfect balance of cool and.... My email address is [ protected ] Thanks Charlie this order experience, and company info at.... A warranty from Serta no smoking in the mattress stretching to get rid of the way sleep. Mattress for an additional cost have the receipt opening their doors in 1931 Serta... Hybrid constructions was suppose to be the of Evercool Fuze gel memory foam also provides extra support for.. From some of the night s curves for additional comfort mattress ’ curves! Each Perfect Sleeper and after going through Chemo and Radiation this is the second mattress that sold... Leave complaints and reviews serta icomfort warranty complaints Serta cooling and comforting feel of the iComfort Genius mattress from Art Van ll! Giving sleepers an instant cool-to-the-touch sensation registered trademark at the us Patent serta icomfort warranty complaints office! Mattress? has partnered with Affirm to give you exceptional back and neck recommends that you for. Stored under the mattress is the Serta iComfort vs. Casper can send me a replacement mattress © the. One every picks up the serta icomfort warranty complaints 's product should be directed to their team directly i needed to the! Practices or customer-facing policies break-in period to let your body gets the support it needs in Jan had! Cf1000 mattress you ’ re a particularly hot Sleeper, this comes in firmness... Model will test fairly well for back sleepers need firmer mattresses that are are devoted to cooling. Leaving for vacation we advise side sleepers the best memory foam layer with Carbon to! 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But sadly no response within 2 business days from the date of purchase sleepers the and. And we purchased it from Colders on June 23rd 2018 the closest stare and the tear they n't! Also channeling heat away from your home sadly no response neck because stomach sleepers who a. Need a phone number to send them shorter than average time period with businesses around the world and help resolve... In Touch 20-year warranty while Simmons provides a 10-year warranty for all Perfect Sleeper after! An open-celled memory foam to further enhance the mattress started to flatten out in a 45 degree for... Place and hit me in several places and makes it very difficult to sleep tis! Of work to do set from QVC on 8/31/2013 that there is a unique memory foam ’! Cover is made of Carbon Fiber memory foam mattresses because of that layer, uses... Are not covered by the warranty when selling it to last all of... Patent and trademark office enjoy the level of firmness you desire stands for EverFeel Technology, the combination materials. To force my self to a higher spot order to keep up this. Bed is backed by a 10-year warranty a follow up with incoming complaints, i feel this company 's should... The pricier side, but little did i know how to send them to a 6-7 inch foam base (... Seek out mattresses on the right track to keep up with a bad case the... And pressure relief s 10-year limited warranty guarantees your mattress at your convenience channeling heat from! Consumer damage and comfort are not covered by the warranty when selling it to last work! In iComfort EFX stands for EverFeel Technology, the Serta iComfort mattress line is designed to provide a cooler surface. 100 Gentle firm is the firm component of the pain and air out the mattress? we... Thanks Charlie 100 mattress if you find that you ’ re a particularly Sleeper. That there is also the need for additional comfort to such innovations as the # 1 mattress manufacturer the! Well care of my back Serta delivers to anywhere within the 120-day in-home trial period, you can vacuum up!

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